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Order Issues
How do I change or cancel my order?
My item arrived damaged/defective. What should I do?
I'm missing an item. What should I do?
I received the wrong item. What should I do?
Product and Stock Information
What size should I order?
Does your bamboo material blend shrink?
How should I wash my bamboo?
Does your gear have UPF protection?
Do you offer big and tall sizes?
How can I purchase a gift card?
When will an item be back in stock?
Can I place a back order or be added to a wait list?
Returns and Exchanges
What's your return and exchange policy?
How do I return or exchange a gift?
How long does a refund or exchange take to process?
Can I return or exchange an item I bought on sale?
Do you have an extended holiday return/exchange policy?
Shipping and Payment Information
What shipping options do you offer?
How can I track my order?
How long does it take my order to arrive? Can it be expedited?
Do you ship internationally?
My order says it's delivered but it's not here! What should I do?
Can I change my shipping address?
Can I ship to an APO/Military personnel?
What are the shipping cutoff dates for holiday shipping?
About Bamboo
Where are your Free Fly products produced and manufactured?
What makes Free Fly Apparel different than other bamboo companies?
What are the benefits of bamboo?
Are your materials/fabrics sustainably sourced?
What does the bamboo production process look like?
Sales, Discounts and Promotions
Do you offer pro deals?
Do you offer a military discount?
Help! I lost or forgot to enter my discount code. How can I get that again?
Why isn't my promo code working?
Can I use more than one promo code on an order?
Where do I enter a discount/promo code?
Find Free Fly Locally
Is Free Fly sold in shops near me?
I own a retail store and I'm interested in selling Free Fly. Where can I get more info?
Email Subscription
I want to know about Free Fly deals and current offerings! How do I subscribe?
I don't want any more emails. How do I unsubscribe?
Other Useful Info
How can I contact you?
Are you hiring?
Covid-19 Updates
I'm organizing a charity event. Would you donate?
Where can I find out more about Free Fly?
How can I leave feedback on my Free Fly product?
What payment types are accepted?
How do I create an account?
Can I include a gift message on my order?
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