How do I return or exchange a gift?
If you have the order number and shipping zip code (both can be found on the packing slip), you can complete a gift return or exchange on our online portal HERE.
From the main portal page, please click the START HERE button underneath "Returning or exchanging a gift?".
If you're having trouble tracking down the details from the original order, our team is happy to help. Just send us a note at firstname.lastname@example.org with the first and last name of the person who gifted you Free Fly and the item you'd like to send back.
Don't worry - we won't tell them that it didn't work out!