How do I return or exchange a gift?
If you have the order number and shipping zip code (both can be found on the packing slip), you can complete a gift return or exchange on our online portal HERE.
From the main portal page, please click the START HERE button underneath "Returning or exchanging a gift?".
If you're having trouble tracking down the details from the original order, our team is happy to help. Just send us a note at firstname.lastname@example.org with the first and last name of the person who gifted you Free Fly. We'll send over the order number and shipping zip code so you can easily exchange or return your item using our gift return portal.
Don't worry - we won't tell them that it didn't work out!