As we carefully monitor developments regarding coronavirus (COVID-19), we wanted to share the steps we're taking to keep our families and community safe. Our HQ team is working remote and our distribution center has added increased safety and sanitary measures. While we are doing everything we can to safely maintain business operations, please note we are adjusting as necessary and monitoring the COVID-19 situation as it progresses.
For more on COVID-19, we encourage you to seek information from reliable sources, such as the CDC and your local public health departments. And remember, we can all take steps to keep each other safe.
We are fully stocked and are shipping normally. That said, we have been informed by carriers that there may be unexpected and potential delays with their services due to limited staff and closures of some facilities. We will get it to you as quickly as we can and sincerely appreciate your patience and understanding at this time.
Returns and Exchanges:
We're opening up our returns window to allow all returns and exchanges within 60 days of purchase. If you are unable to ship your return package within that window, we are happy to allow extensions beyond this as we understand that there are extenuating circumstances at this time. Please just let us know if you need an extension.
We'll be as clear and communicative as possible, and we can't thank you enough for all of your support. If you can't find the answer to your question, don't hesitate to reach out to our team at firstname.lastname@example.org